In-Store Skincare Advice
Project Summary
Ponte Pharmacies partnered with Zarego to develop an AI-driven dermoconsultant for in-store use. The solution guides customers through a short interactive questionnaire and generates tailored skincare routines and curated product suggestions, combining an intuitive kiosk interface with a data-backed AI system designed for consistency and scalability.
Industry
Challenge: Personalization at Scale in Physical Retail
In-store skincare guidance often varies depending on staff availability and individual expertise, making it hard to ensure a reliable experience across locations. Ponte Pharmacies needed an interactive way to deliver structured, high-quality recommendations that could operate independently, remain easy to use, and stay aligned with a unified product and routine strategy.
AI-Powered Guidance at Point of Sale
Zarego designed and built a dermoconsultant that translates expert knowledge into a structured digital experience. A kiosk-optimized React/Next.js frontend connects to an AI agentic system powered by LLMs, RAG, and curated product data, allowing the platform to interpret user input and generate clear, actionable stepped routines and products recommendation for each step, in real time.
This project shows how AI can truly empower our clients and brands products. We turned expert skincare knowledge into a powerful system that delivers consistent, real-time recommendations in-store.
Results
The platform establishes a reliable foundation for delivering guided skincare routines and recommendations in retail environments, creating an engaging, interactive experience that encourages customer participation at the point of sale. Its architecture supports consistent outputs, easier updates to products and routines, and the ability to capture usage data that can inform future improvements and business decisions.
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